Refund Policy

Transparent and clear refund terms for your confidence

Overview

We at SmartFinancialAdvice recognize that plans can shift, and we are committed to providing clear and just refund guidelines. This document delineates the circumstances in which refunds for our yacht rental services may be authorized.

Kindly scrutinize this policy prior to securing a rental. Engaging in a rental agreement with SmartFinancialAdvice signifies your concurrence with these refund stipulations.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Qualified for: Total refund minus any service charges

Timeframe for Processing: 5-7 working days

Service Fee: €50 for payments made via card

Prerequisites: Cancellation must be lodged via email or telephone in a written format

24-72 Hours Before Charter

50% Refund

Qualified for: Half of the entire charter cost

Timeframe for Processing: 7-10 working days

Service Fee: €25 subtracted from the refund

Prerequisites: A legitimate justification is required; subject to administrative costs

Less than 24 Hours Before Charter

No Refund

Qualified for: Refunds are not applicable

Exemption: Extenuating events may be taken into account

Alternative Option: We may provide charter credit depending on management's discretion

Prerequisites: Proof must be presented for emergency situations

Weather-Related Cancellations

Our Weather Guarantee

Our main concern is safety. If the charter cannot proceed due to unsafe weather conditions as determined by our captain, we provide adjustable alternatives:

  • Complete Refund: Issued if rearrangement isn't viable
  • Schedule Adjustment: You can reset your charter to an upcoming available slot at no extra fee
  • Charter Credit: Given a credit which remains valid for a year from the original charter date

Assessment Process for Weather

We consider the following in our weather evaluation:

  • Inspection of wind conditions
  • Assessment of oceanic circumstances such as wave height
  • Forecast for visibility and precipitation
  • Notices and alerts from the Coast Guard
  • Security evaluation by a competent captain

Timeline for Decision: Determinations regarding weather cancellations are made a minimum of 4 hours before the charter is set to commence.

Medical Emergency Refunds

Cases of Emergency

We comprehend that urgent medical issues can arise. The conditions listed below might be eligible for extraordinary consideration:

  • Sudden medical conditions requiring hospital intervention
  • Loss of an immediate family member
  • Unexpected military orders
  • Mandatory court attendance
  • Travel obstructions due to natural disasters

Documentation Required

In the event of an emergency, to process your refund request we require:

  • A medical statement or documentation from a hospital
  • A death certificate if relevant
  • Proof of military commands
  • A court summons
  • Emergency declarations or travel warnings

Procedure: Emergency refunds will be handled within 3 to 5 business days after we receive the appropriate evidence.

Operational Cancellations

Technical Difficulties

If the yacht you were assigned encounters unresolvable mechanical issues:

  • Substitution: We will endeavor to provide a comparable replacement
  • Complete Refund: Given when an equivalent replacement is unavailable
  • Partial Refund: If the alternative yacht's fees differ
  • Compensation: We may extend extra tokens of appreciation for the inconvenience

Unavailability of Crew

On the uncommon occasion that a certified crew is not available:

  • We will try to arrange a substitute crew when feasible
  • Complete refund if the yacht cannot sail
  • An opportunity to reschedule without any extra costs

Refund Processing

Method of Payment

Refunds are administered back to the original method of payment utilized for the booking:

  • Cards: Processed within 5-7 business days
  • Bank Transfers: Processed within 7-10 business days
  • Cash/Cheque: Processed within 3-5 business days

Service Fees

Card Transaction Service Charge

€50 fee for cancellations more than 72 hours prior

Bank Transfer Service Charge

€25 fee for all refunds processed via bank transfer

International Transactions

Extra costs might be incurred for refunds with international scope

Charter Credits

Scenarios for Credits Issuance

In some cases, instead of a refund, we may offer credits for your charter:

  • Cancellations approaching charter time, with less than a 24-hour notice
  • Cancellations due to unfavorable weather conditions
  • Customer-initiated reschedule requests
  • Delays or disruptions due to operational factors

Regulations for Credit

  • Validity: Credits are valid for one year from the date of issuance
  • Non-transferability: Credits cannot be exchanged with other individuals
  • Amount: Equates to the entire value of the charter, qualifying for no additional service charges
  • Application: Credits can be employed for any available yacht hire
  • Expiry: Extensions are not granted past the 12-month mark

Partial Service Refunds

Interruptions in Service

If your yacht journey is interrupted or shortened due to factors we can control:

  • A refund calculated based on the unused portion of the journey
  • Credit for a future yacht hire equivalent in value
  • Complimentary offerings or upgrades may be provided

Interruptions Caused by Guests

If an excursion is prematurely concluded due to guest behavior or violations of safety protocols:

  • Any unused time is non-refundable
  • Full payment is required
  • There may be an additional cost incurred

Resolving Disputes

Should you disagree with a judgment on a refund, you are entitled to:

  • Request our management team to reassess your case
  • Submit additional evidence or documentation
  • Contact consumer protection entities for assistance
  • Seek legal avenues as per the governing laws

Procedure for Refund Application

Step 1: Get in Touch

You can forward your refund petition through:

Step 2: Submission of Details

Your request should comprise:

  • Your confirmed booking number
  • Date and time of the yacht reservation
  • Cancellation grounds
  • Any support documents, where applicable
  • Your refund preference

Step 3: Evaluation and Execution

Our team will acknowledge your request within a day's span, appraise it in the context of this policy, communicate their decision in two days, and proceed with accepted refund claims as per the standardized timeframes.

Key Points

  • All refund appeals must be presented in a written form
  • Refunds are issued in € regardless of the original currency utilized for payment
  • We fervently recommend securing travel insurance
  • This refund policy is amenable to alterations, given prior notice of 30 days
  • Refunds are subjected to suitable tax laws and directives

Contact Details

For inquiries regarding refunds or to submit a request for a refund:

Refund Department
SmartFinancialAdvice Maritime Enterprises Ltd.
Marina Port Vell
Barcelona 08039
Spain

Phone: +34 933 10 00 00
Email: [email protected]
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revision Date: August 15, 2026

Our refund policy is constructed with fairness and transparency at its core. We advise reviewing these conditions meticulously before booking and reaching out to us with any queries.